Subscription Terms & Legal Policies
In this article:
This article summarizes CredFolio's key legal policies and subscription terms. For complete details, please refer to the full legal documents linked below.
Our Legal Documents
CredFolio maintains the following legal documents:
Document | Version | Last Updated |
1.2 | January 26, 2026 | |
1.2 | January 14, 2026 | |
1.2 | January 14, 2026 |
Subscription Plans
CredFolio offers multiple subscription tiers:
Plan | Price | Key Features |
Free | $0 | Up to 10 documents, basic CME tracking, 7-day expiration alerts |
Pro | $29/mo or $290/yr | Up to 60 documents, 1-state CME tracking, 3 share packages, 30-day alerts |
Premium | $39/mo or $390/yr | Unlimited documents, multi-state CME, unlimited sharing, SMS alerts |
Group/Enterprise | Custom pricing | Team management, SSO/SAML, API access, dedicated support |
For detailed feature comparisons, visit our Pricing page.
Billing & Payment
💡 Key Points:
All payments processed securely through Stripe
Monthly plans billed monthly in advance
Annual plans billed annually with discount
Payment due immediately upon subscription activation
You are responsible for applicable taxes
Auto-Renewal
Subscriptions automatically renew for the same term length unless cancelled. Monthly subscriptions renew monthly; annual subscriptions renew annually.
Failed Payments
If payment fails, we will attempt to process payment again. After multiple failed attempts, your account may be suspended. You remain responsible for any unpaid fees.
Refund Policy
⚠️ Important: Subscription fees are generally non-refundable. We do not provide prorated refunds for cancelled subscriptions.
Refunds may be considered in exceptional circumstances including:
Technical issues preventing service use for extended periods
Billing errors or unauthorized charges
Service materially different from advertised features
To request a refund: Submit your request within 30 days of the charge date to [email protected] with detailed reasoning.
Cancellation & Data Retention
How to Cancel
You may cancel your subscription at any time with 30 days advance notice through:
Account settings in the CredFolio platform
Email to [email protected]
What Happens When You Cancel
You retain access to paid features until the end of your current billing period
Your account automatically downgrades to the Free plan
No prorated refunds are provided
Data Retention After Cancellation
Grace Period | 90 days to reactivate or export data |
Data Export | Available during grace period via support |
Permanent Deletion | After grace period (subject to legal requirements) |
Backup Retention | Up to 3 years for disaster recovery and compliance |
Privacy & Data Protection
Your Data Ownership
You retain ownership of all credentials and documents you upload to CredFolio. We do not claim any ownership rights to your content.
How We Protect Your Data
Encryption at rest (AES-256) and in transit (TLS 1.2+)
Role-based access controls
Multi-factor authentication
Regular security assessments
Audit logging
Data Retention Periods
Healthcare credentials | 7 years from last activity |
Account information | Active + 3 years after closure |
Usage data | Up to 2 years |
Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete, or export your data. Contact [email protected] to exercise your rights.
⚠️ PHI Restriction: CredFolio is not yet HIPAA certified. Do NOT upload Protected Health Information (PHI) of third parties such as patient records. You may upload your own professional credentials at your own discretion.
Contact Information
Billing questions | |
Privacy requests | |
Legal inquiries | |
Phone | (406) 333-6546 |
Mailing Address | CredFolio, Inc. |
This article is a summary for informational purposes. The full legal documents govern your use of CredFolio services.