Payment Methods & Security
This article explains how to manage your payment methods and how CredFolio protects your payment information.
In this article:
Accepted Payment Methods
CredFolio accepts all major credit cards through our secure payment processor, Stripe:
Visa
Mastercard
American Express
Discover
Note: Debit cards with credit card logos (Visa, Mastercard) are also accepted.
Managing Your Card
Adding or Updating Your Card
Go to Settings → Account
In the Billing section, click "Manage" next to Payment Method
You'll be redirected to the secure Stripe portal
Add a new card or update your existing payment method
Save your changes
When to Update Your Card
Update your payment method if:
Your card is expiring soon
You received a new card number
You want to use a different card
A previous payment failed
Payment Method Status
In Settings → Account, you'll see your current payment status:
Status | Meaning |
Card on file | You have an active payment method |
Add when you upgrade | Free plan users (no card required) |
Add via trial banner | Trial users should add card through the banner |
Not required | Complimentary access (admin/employee) |
Payment Security
How We Protect Your Information
CredFolio uses Stripe, a PCI Level 1 certified payment processor, to handle all billing securely.
What this means for you:
CredFolio never stores your full card number - Only Stripe has access
PCI DSS compliance - Stripe meets the highest security standards
Encrypted transmission - All payment data is encrypted in transit
Secure portal - Card updates happen in Stripe's secure environment
What CredFolio Can See
For your security, CredFolio only has access to:
Last 4 digits of your card (for identification)
Card brand (Visa, Mastercard, etc.)
Expiration month and year
Payment status (successful, failed)
We never see your full card number, CVV, or billing address.
Frequently Asked Questions
Is it safe to save my card?
Yes. Your card information is stored securely by Stripe, not by CredFolio. Stripe is PCI Level 1 certified, the highest level of payment security certification.
Can I use PayPal or bank transfer?
Currently, CredFolio only accepts credit and debit cards. We may add additional payment methods in the future.
Why do I need to go to an external site to update my card?
For security, payment information is managed directly through Stripe's secure portal. This ensures your card details are never transmitted through CredFolio's servers.
Will I be charged immediately when I add a card?
If you're upgrading from Free to a paid plan, you'll be charged when you complete the upgrade. If you're just updating your payment method on an existing subscription, you won't be charged until your next billing cycle.
Need More Help?
For payment questions, email [email protected] or click the chat icon to contact support.